FAQS

We are dedicated to providing you with an exceptional customer experience and look forward to hearing from you. When you submit an enquiry, you can expect a member of our front office team to get back to you to collect further information and determine whether consultation with an engineer is required at that time. They will then forward all information to the engineering team for a quotation. After the quote is prepared, the front office team will send it to you. Once your quote is accepted, communications will then be handled by the engineering team until the job is complete.

We charge site inspections hourly and design fees at a fixed ‘lump-sum’ rate. You will receive a quote detailing all costs before work begins so that you will not have surprises upon completion. We charge an hourly rate if changes occur after your job is complete. However, we will try to keep these fees to a minimum and will let you know before starting whether any additional costs will be charged.

Yes. To be able to provide certification, we would first need to attend your site to view the unauthorised works and take measurements to ensure that the structure and foundations of the building are strong enough to avoid collapse. If further work needs to be done to bring the project up to Australian standards, we will provide you with a recommendation to do this. Once the works are deemed structurally compliant, we can then provide certification.